TrueMed diagnostics and clinic (“TrueMed”, “we”, “our”, or “us”) is committed to protecting your personal and medical information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal and health information when you visit our clinic, use our website, patient portal, or mobile application.

1. Information We Collect

1.1 Personal Information

• Full name
• Date of birth
• Gender
• Mobile number and email address
• Residential or correspondence address
• Government ID details (such as Aadhaar, PAN), only when required and with your consent

1.2 Medical & Diagnostic Information

• Symptoms, medical history and ongoing conditions
• Doctor consultation notes and clinical observations
• Lab test orders and results
• Diagnostic images and reports
• Prescriptions and medication information
• Vitals and other health parameters

1.3 Appointment & Service Information

• Appointment bookings and scheduling details
• Preferred doctor or speciality
• Visit and service history
• Invoices and billing information

1.4 Technical & Usage Information

• IP address, device and browser information
• Login activity and access logs
• Cookies and usage analytics (where applicable)

1.5 Payment Information

• Payment method details
• Transaction reference numbers
• We do not store your complete credit/debit card details on our systems.

2. How We Use Your Information

We use your information strictly for legitimate healthcare and operational purposes, including:

• Providing medical consultations, diagnostic services and clinical care
• Booking and managing your appointments
• Generating, storing and sharing your medical reports securely
• Creating and managing your patient account or profile
• Improving clinical workflows and patient experience
• Sending reminders, updates and relevant health-related communication
• Complying with legal, regulatory and audit requirements
• Preventing fraud, misuse or unauthorised access to our systems

We do not use your medical information for unrelated advertising or non-healthcare purposes.

3. How We Share Your Information

We may share your information only where necessary and with appropriate safeguards:

3.1 Healthcare Professionals

Authorised doctors, nurses, lab technicians and other healthcare staff involved in your care.

3.2 Diagnostic & Healthcare Partners

External laboratories, diagnostic centres or specialists, when required to process tests or provide expert opinions.

3.3 Technology & Service Providers

Trusted third parties who assist us with services such as secure cloud hosting, data storage, SMS/Email gateways and payment processing. These partners are required to follow strict confidentiality and data protection obligations.

3.4 Legal & Regulatory Requirements

We may disclose your information when required to do so by law, regulation or court order, or in response to valid requests by government or regulatory authorities, including for public health and safety reasons.

We do not sell or rent your personal or medical data to any third party.

4. How We Protect Your Information

We implement reasonable security practices and procedures to protect your data, including:

• Use of secure servers and encrypted storage where appropriate
• Encrypted communication over HTTPS for online services
• Role-based access control for staff and authorised users
• Activity logging and access monitoring
• Regular internal reviews of data handling and security practices

5. Your Rights

Subject to applicable laws, you have the right to:

• Request access to your personal and medical information
• Request correction of inaccurate or incomplete data
• Withdraw consent for certain processing, where consent is the basis
• Request deletion of data that is no longer required, subject to legal retention requirements
• Ask how your data is collected, used, stored and shared
• Opt out of non-essential communications

To exercise these rights, you may contact us using the details provided in the Contact Us section below.

6. Cookies & Analytics

Our website or online services may use cookies and similar technologies to improve user experience, analyse usage patterns and enhance security. You can control or disable cookies through your browser settings; however, some features of the website or portal may not function properly if cookies are disabled.

7. Data Retention

We retain your medical and administrative records for as long as necessary to provide healthcare services and as required by applicable laws, regulations and medical record retention guidelines. Once the retention period expires, data is securely archived or destroyed in a manner that protects your privacy.

8. Children’s Privacy

For patients under 18 years of age, personal and medical information should be provided or authorised by a parent or legal guardian. We do not knowingly collect information from minors without appropriate consent.

9. Data Storage & Transfer

Your data may be stored on secure servers, which may be operated by us or by trusted third-party service providers. Where data is processed or stored outside India, we take reasonable steps to ensure that appropriate protections are in place in line with applicable data protection standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our services after such changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, you may contact us at:

TrueMed diagnostics and clinic
1st Floor, Plot No 141, Kondapur, Madhava Hills, Hyderabad, Serilingampalle (M), Telangana 500084, India
Email: truemeddiagnostics@gmail.com
Phone: +91 90325 08866